Legal

Delete your account

Updated 10 October 2026

How to delete your FamilyAtlas account in the app

1. Open FamilyAtlas and sign in. 2. Go to Profile, then Settings. 3. Tap “Delete account”. 4. Confirm. Your account is deleted immediately and you are signed out on all devices.

Delete without the app

If you cannot open the app, email support@family-atlas.uk from the email address of your account with the subject “Delete my FamilyAtlas account”. We may ask you to confirm that you own the account. We will delete it within 30 days, usually much sooner, and reply when it is done.

What is deleted

Your profile: email address, display name, avatar, password hash or Google account link, email-verification and reset data, all login sessions, and your family membership. If you are the only member of your family, the family and its photos are deleted too.

What is kept

Photos and events you added to a family stay in that family's shared library so other family members do not lose shared memories. This includes each photo's original file and its metadata, such as location. They stay until a family member or the owner deletes them, or the family is deleted. To remove them, delete them in the app before you delete your account, or ask us in your email.

Delete photos or data without deleting your account

You can delete any photo or event you added at any time in the app. The family owner can delete the whole family and all its photos. You can also email us to ask for specific data to be deleted.

Backups and timing

Deletion from our live systems is immediate (in-app) or within 30 days (email request). Copies in our providers' backups are overwritten within a short period, normally no longer than 30 days.